Whatsapp Features

Make Connecting Easy with Techrush - Grow Your Brand, Delight Your Customers!

Embedded Signup

Onboard customers with ease with our integrated Embedded Signup system.

Template Management

Handle templates directly within the application without requiring a visit to Meta for creating templates.

Interactive/Button Messages for bot Reply

Techrush Advanced interactive bots now provide smarter, more engaging replies, supporting images, documents, videos, audios and interactive buttons for enhanced user interaction.

Custom Fields

Personalize your messages with user base information and custom fields tailored to your audience on Techrush.

Bot Replies/ Chat Bot

Automate responses and engage customers 24/7 with intelligent bot replies through

Team Members/Agents

Delegate work by creating users with various permissions.

Frequently Asked Questions

Getting more information about our platform that will help you get all benefits from us. These all questions are asked for the first time

1 : What is the WhatsApp Business Platform?

The WhatsApp Business Platform is an API-based solution designed for medium to large businesses to communicate with their customers at scale. It allows businesses to send messages, notifications, and support conversations through WhatsApp, integrating with their existing systems like CRMs, marketing platforms, or customer service tools.

2 : How is the WBP different from the WhatsApp Business App?

While the WhatsApp Business App is intended for small businesses to interact with customers on a personal level, the WhatsApp Business Platform is designed for larger organizations that require more automation, scalability, and integration with other business systems. The Platform also offers more advanced messaging capabilities.

3 : What are the main features of the WhatsApp Business Platform?

• Automated Messaging: Set up automated responses for frequently asked questions.

• Rich Messaging: Send images, videos, documents, and location details.

• Notifications: Send timely notifications, such as order confirmations, appointment reminders, and delivery updates.

• Customer Support: Provide real-time customer support via chat.

• Integration: Seamlessly integrate with existing business systems like CRMs and ERP systems.

4 : What are the costs associated with the WhatsApp Business Platform?

The costs can vary depending on your usage and the BSP you choose. Generally, there are charges based on the number of messages sent and received, with different pricing for session messages (two-way communication) and template messages (one-way notifications).

5 : Is there a limit to the number of messages I can send?

There are tiered limits based on the quality rating of your account. As your business account gains more trust and positive customer interactions, the messaging limit increases.

6 : Can I use chatbots on the WhatsApp Business Platform?

Yes, you can deploy chatbots to automate customer interactions. The platform supports various chatbot frameworks and can be integrated with AI-based solutions to provide a more personalized customer experience.

7 : What are message templates, and how can I use them?

Message templates are pre-approved messages that businesses can send to customers for specific scenarios, such as payment reminders or order confirmations. These templates must adhere to WhatsApp's policies and be approved before use.

8 : What languages does the WhatsApp Business Platform support?

The platform supports multiple languages, allowing businesses to communicate with customers in their preferred language. You can send messages in any language supported by the WhatsApp application.

9 : Can I use WhatsApp Business Platform for marketing campaigns?

Yes, you can send marketing messages, but only to customers who have opted in to receive them. WhatsApp has strict policies against unsolicited messages, and violations can lead to account suspension.

10 : How secure is the WhatsApp Business Platform?

The platform offers end-to-end encryption for all messages, ensuring that only you and the customer can read them. This makes it a secure option for customer communication.